• Can I choose different design options than are on your website?
Of course! We are extremely flexible. Send us an e-mail with your specific requests in detail and we will notify you about whether we can do it and to what price.
• When will my order be sent to production?
As soon as your payment is approved, your order will be sent to production.
• When will I receive my order?
Fabric samples: 3-7 days. Clothing orders: If you pay with PayPal, your order will be sent within 20 days. If you pay with any other payment solution you will receive your suit in about 2-3 weeks from the time the order has been paid. The delivery time may vary a bit due to choice of material, and whether we need more information regarding your order, as we do a sanity check for all measurements and will contact you if any measurement looks unreasonable.
• What if my garments do not fit properly?
Do not worry, Paul Bespoke Tailoring offers all customers a perfect fit guarantee. Read more here.
• Can you deliver within a given deadline to my wedding/graduation/new year’s eve party?
If you need your order in a hurry for a given date, please e-mail us at firstname.lastname@example.org with information about your deadline.
• My purchase was declined, why is that?
A credit card purchase can be declined by our payment providers (DIBS and PayPal) or your bank for a number of reasons. The most common reasons are:
- Insufficient balance on the card
- The card number, expiry date or CVC code is entered incorrectly
If your purchase is declined, try again and double check that you enter all information correctly. If the purchase is still declined, contact your bank with your transaction ID and ask why the purchase is being declined. If you have not noted your transaction ID, please contact email@example.com and we will provide it for you.
• Can I order with different fabrics than are on your website?
Yes, you can. If you have a specific fabric in mind that you cannot find on our website contact us and describe the fabric in detail, and attach a picture of it if possible. We will then see if we can source the fabric. You can even purchase the fabric yourself and we will arrange for shipment to our tailor. Please contact us if you have such requests and we will quote you a price.